About the Company

Based in Stockholm, Sweden, Loumiere is here to assist you. To get in touch, please email us at info@loumiere.co with your query and contact details, and we will respond promptly.

Order Confirmation

Upon completing your order, a confirmation email will be sent to your registered email address, including details about the products, price, billing, and shipping address. If you find any errors in the confirmation, please contact us at info@loumiere.co immediately.

Shipping

Typical delivery times are 2-9 business days. Orders placed over the weekend will be shipped on the following Monday. In the case of delays without prior notice, please contact us at info@loumiere.co. Uncollected or returned packages are subject to a handling fee of $30.

Pricing

All prices are listed in USD unless otherwise specified. We reserve the right to adjust prices due to supplier price changes, typographical errors, or inaccurate information.

Return Policy

You may return purchased items within 14 days from the date of delivery, per applicable US consumer protection laws.

5.1 How to Use Your Right of Return:

If you wish to return an item, please email us at info@loumiere.co, including your name, address, email, order number, and the items you wish to return. Return the items within 14 days of notifying us, ensuring they are properly packaged and in their original condition. The cost of return shipping is the customer’s responsibility, and any deductions may apply if the item shows signs of use or damage.

5.2 Items Not Eligible for Return:

• Sealed items unsealed by you due to health or hygiene concerns.
• Custom-made items or items with personalized features.
• Completed services for which you explicitly consented to begin without the right of return.
• Perishable goods, such as food products.
• Single-issue magazines or journals.

Complaints

All products are inspected before shipping. Should your product arrive damaged or incorrect, we will address it at no cost to you, per US consumer protection standards. Contact us for approval before returning a defective item, and file complaints promptly upon discovering the defect.

6.1 How to File a Complaint:

Report any defect to info@loumiere.co, providing your name, address, email, order number, and a description of the issue. If we cannot resolve the issue or provide a similar product, we will issue a refund per consumer protection laws. We cover return shipping for approved complaints and reserve the right to deny complaints if the item meets compliance standards.

Limitation of Liability

We are not liable for indirect damages that may arise from the product. Nor do we accept liability for delays or errors resulting from external factors beyond our control (Force Majeure), including labor disputes, fires, wars, regulatory changes, or supplier disruptions.

Product Information

We aim for accuracy but cannot guarantee that images reflect the exact appearance of products due to screen display differences. We reserve the right for typographical errors or sold-out products.

Cookies Information

In accordance with US privacy laws, visitors are informed about cookie usage. A cookie is a small text file that a website stores on your computer for access to various functions. You can configure your browser to automatically refuse cookies. Visit the Federal Trade Commission’s website for more information.

Personal Data

By purchasing from us, you agree to our Privacy Policy and the processing of your personal data. We protect your privacy, only collecting data necessary for processing your order, and never selling or sharing data with third parties without a lawful basis.

We are responsible for the processing of personal data provided by you. Your data is processed to manage your order and, where applicable, to send newsletters or promotional offers. Below is a summary of how we store and process your data in compliance with US data protection laws.

10.1 What is Personal Data?

Personal data includes any information that can be directly or indirectly linked to an individual.

10.2 What Data Do We Store?

To manage your order and respond to related inquiries, we store your name, address, phone number, email, IP address, and purchase history. Your data is stored as long as we have a legal basis to do so, such as fulfilling our agreement with you or complying with accounting regulations.

10.3 Legal Basis

We process your personal data to fulfill our contract when you make a purchase. Marketing communications are sent only with your consent.

10.4 What Data Is Shared and for What Purpose?

10.4.1 Payment Providers

When making a purchase, we share information with our payment provider. Stored information includes your name, address, email, and phone number. If you choose to pay by invoice, your social security number may be stored by the payment provider. This information is necessary to process the purchase and protect against fraud.

10.4.2 Shipping Companies

To deliver your orders, we share relevant details with the shipping company.

10.4.3 Newsletter Provider

If you opt into our newsletter, your name and email are shared with our newsletter provider.

10.5 Right to Access

You have the right to request a copy of all information we have about you, which will be provided electronically in a readable format.

10.6 Right to Correction

You have the right to ask us to update any inaccurate or incomplete information.

10.7 Right to Deletion

You may request the deletion of your data at any time, with certain exceptions, such as for fulfilling legal obligations.

10.8 Data Protection Officer

We are responsible for the storage and processing of personal data in our online store and for ensuring compliance with privacy regulations.

10.9 How We Protect Your Data

We use industry standards, such as SSL/TLS and one-way hash algorithms, to securely store, process, and communicate sensitive information.

Terms Changes

We reserve the right to modify these terms at any time. Changes will be published online, and the revised terms are considered accepted with any order or website visit.

Disputes and Governing Law

If a dispute cannot be resolved amicably, it may be referred to the appropriate dispute resolution body. In cases of legal disputes, the applicable law is that of the United States.